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Quality of Service (Q0S): Ensuring a Smooth Digital Experience for Consumers

Published: 18 June 2025

qos cons

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What to Do When Your Bank Payment Fail

Published: 18 June 2025

Have you ever tried to buy airtime, data, or subscriptions, and although the money left your account, the service didn’t arrive? Failed payments can happen, but knowing why and what to do can save you stress.

Why Do Payments Fail?

  • Poor or unstable internet connection

Read more …

Choosing the Right Telecom Plan

Published: 18 June 2025

Helping Subscribers Make Smart, Informed Choices

 With a variety of Telecom Plans available today, choosing the right one can be confusing—but it doesn’t have to be.  Whether you use your phone for calls, data, or both, selecting a Plan that matches your lifestyle and budget is key to getting the best value.

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Data Management and Optimization: Keeping your Mobile data in Check

Published: 30 May 2025

data_mang.jpeg

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How Emerging Technologies can Transform Consumer Experiences

Published: 30 May 2025

how_ermerging_tech.jpeg

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Meet the Licensees: Who Provides Your Telecom Services?

Published: 30 May 2025

When you buy airtime, subscribe for data, or send that “how far” message on WhatsApp, have you ever paused to ask: Who exactly is providing this service, and how do they operate? Well, let’s break it down in simple Naija style.

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NCC Directs Telcos on Tariffs Transparency

Published: 29 August 2024

Tariff

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NCC Announces Final Deadline for NIN-SIM Linkage Compliance: September 14, 2024

Published: 29 August 2024

NCC CPlogo V

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Solutions To Data Depletion - Part 2

Published: 14 June 2024

solution to data depletion

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What Depletes Data - Part 1

Published: 14 June 2024

what depletes data

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The Pre-Registration Trap: Why unregistered SIMs Put You and Nigeria at Risk

Published: 14 June 2024

stolen smartphone

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  1. A Nigerian Mobile User's Guide to Battling a Lost or Stolen Smartphone
  2. Don't Get Zapped! Your Guide to Choosing a Mobile Data Plan in Nigeria (2024 Edition)
  3. Dealing with Service Disruptions: How to weather the storm when the internet goes kaput!
  4. Measures to Protect Your Cellphone from Potential Hacking

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  • Consumer Affairs Bureau,
  • Nigerian Communications Commission
  • Head Office Annex,
    Plot 1253 Cadastral Zone, Jabi - Airport Road,
    Mbora District, Abuja, FCT 900108,
    Federal Republic of Nigeria.
  • +234-209-461-7000
  • +234-209-461-7514

Useful Links

  • The Federal Ministry
    Of Communications, Innovations and
    Digital Economy
  • Nigerian
    Communications
    Commission
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    Provision Fund (USPF)
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