Mobile data is the internet service provided by your Mobile Network Operator that allows you to go online without using Wi-Fi. It allows you to browse websites, use social media, watch videos, send emails, use apps online navigation and carry out online banking. However, without proper management, mobile data can disappear quickly, leading to unexpected costs or disrupted service. Taking control of your data usage is not only smart but necessary.
1. Monitor Your Data Usage
The first step in managing mobile data is awareness. Most smartphones come with features that allow you to track data consumption. Check regularly these settings to understand which apps consume the most data. Social media platforms and video streaming services are often the biggest culprits.
2. Set Data Limits
To avoid incurring high data bill, set a monthly data limit on your phone. Most devices allow you to set a data cap and receive notifications when you approach it. These help you stay within your plan and avoid extra charges.
3. Use Wi-Fi
Make Wi-Fi your best friend when it comes to saving mobile data. Connect to trusted Wi-Fi networks at home, in the office, or at secure public hotspots. Update apps, upload/download large files, and stream videos over Wi-Fi rather than mobile data.
4. Manage Background Data Usage
Many apps run silently in the background, consuming data without your knowledge. Disable background data for non-essential apps and allow automatic updates only when connected to Wi-Fi.
5. Stream Wisely
Streaming videos in high definition consumes a lot of data. Lowering the streaming quality or downloading content while on Wi-Fi for offline use can save huge amounts of data.
6. Data-Saving Features
Many browsers and apps have built-in data-saving modes. Activating these features compresses data, reducing the amount of information transmitted, as well as resolution.
7. Use Offline Features
Many apps provide offline functionality, such as Google Maps’ offline maps. Download content when Wi-Fi is on and use it later without consuming mobile data.
Taking control of your mobile data is about being proactive and intentional. By monitoring usage, setting limits, using Wi-Fi wisely, and taking advantage of data-saving features, you can enjoy uninterrupted connectivity without overspending. In a world where every megabyte counts, smart data management is the sure way to go.
Mobile Number Portability is a service that allows telecom consumers switch from one Service Provider to another without changing their phone number. This means you can enjoy better service, cheaper plans, or improved customer care while keeping the same number your contacts already know.
Why Should You Switch Networks?
- Better Call or Data Quality
- Cheaper plans or Promotional Offers
- Improved Customer Service from your current Service Provider
How Does MNP Work? - Visit the new Service Provider where you want to move your number.
- Request to port your number and fill out a porting form.
- Provide a valid ID to confirm your identity.
- Receive a new SIM card from the New Provider but keep using your old number.
Wait 24 to 48 hours for the porting process to complete.
Important Things to Remember
- Consumers should ensure they use up airtime/ data on their SIM cards before porting to another network, as it cannot be transferred.
- Clear any outstanding bills with your current Provider before requesting to Port
- Your line may be temporarily inactive for a few hours during the porting process
- You can only port your number once every 90 days, so choose carefully.
- Porting is free — you should not be charged extra fees.
- To check porting status or initiate a request, you can also send a text message with the word "PORT" to 3232 (the official short code).
- You will receive a confirmation SMS for the porting process; follow any further instructions promptly.
Extra Tips for a Smooth Switch
- Back up your contacts, messages, and important data before changing SIM cards.
- Make sure your device is compatible with the new network (especially for 4G or 5G services).
- Once the switch is complete, keep your new SIM active to avoid any delays or cancellations.
Mobile Number Portability gives you the freedom to choose the best network experience without the hassle of changing your number. Take advantage of this to enjoy better service!
- Abolish Auto play Instagram, TikTok, Reddit, Facebook, X
- Block malwares which drain your data
- Choose data usage prioritisation and avoid binge watching
- Disable background data usage
- Eradicate annoying Ads with 3rd party Ad blockers
- Favour low data versions of apps, eg Facebook Lite, YouTube Go, Opera Mini
- Go to WiFi for iCloud Drive and backup, Android, IOS, and WhatsApp backup
- Hide your location in settings
- Implement passwords protection. Restrict hotspot usage and know who is using your data. Turn on Two-Factor Authentication.
- Jettison automatic downloads of status updates on Facebook, Instagram, WhatsApp
- Know your usage appetite. Track pattern. Use an App on your Providers website
- Limit and delete unused Apps
- Migrate to data saving mode: Android /iPhone. Setting. Mobile service. Choose the phone number. Choose lower data mode
- NO to automatic app status updates
- Observe use of Offline downloads to view music/video, google maps, and watch repeatedly
- Promote the use of built-in phone data usage trackers. 1. Mobile service. Reset Statistics. Promote the use of usage alerts. 2. Apps. Settings. Internet. Carrier. Data warning and limit. And select the limit.
- Query data service terms. 30 days is only with responsible usage. Not a lifetime guarantee
- Remove or reduce phone notifications
- Stream affordably using SD not HD. Facebook, Instagram, Netflix, Reddit, Spotify etc. are data hogs
- Technology you use affects your data consumption
- Use WiFi for downloads, app updates; Options are off, mobile and wifi or WiFi
- Verify your data plans. MNO plans. Promos, bundles and choose the best.
- Watch for unintentional overuse.
- X-ray, minimize use and roll over some of your data
- Yank off mobile data usage when not needed
- Zero archaic phones. Smart data needs smart devices.
The Nigerian Communications Commission (NCC) has enacted the Consumer Code of Practice Regulations, 2024, which replaces the 2007 Regulations. This new framework strengthens the operationalization of consumer rights by establishing clear standards to protect, inform, and empower telecom users, ensuring they can make informed decisions in the marketplace.
Nigeria has one of the largest telecoms markets in Africa, with over 172 million active mobile subscribers. Most Nigerians and residents purchase their mobile devices from within the Country, and these are largely imported. However, not all handsets meet the required technical and safety standards.
Telecom services like phone calls, SMS, and internet access have become part of everyday life. But many Consumers face problems with these services despite the protections and structures put in place to prevent these occurring. For example, Consumers encounter various challenges when dealing with telecom service providers.
Some common issues include:
- Network Outages: Frequent service interruptions can disrupt communication and affect productivity especially in areas with poor infrastructure or during undersea cable cuts.
- Billing Discrepancies: Unexpected charges or unclear Billing Statements can lead to confusion and frustration.
- Poor Customer Service: Difficulty in reaching Customer Support or receiving inadequate responses to complaints can leave consumers feeling frustrated.
- Unauthorized Charges: Consumers may find themselves billed for services they did not authorize or subscribe to.
- Data Depletion: Data bundles purchased are often consumed much faster than expected.
- Call Drop: This happens when a call ends/terminates abruptly when the Consumer is still in the middle of making or receiving a call.
Remedies Available to Consumers
If you encounter any issues with your Telecom Service Provider, there are several remediation steps NCC has ensured you can take:
- Contact Customer Support: Your first step is to contact your Service Provider's customer support through their various channel; social media or through their 300 Customer Help Desk. Make sure they give you a Complaint Ticket Number. With this number, you are able to track your complaints, document your interactions, including dates, times, and the names of their Help Desk Representatives you speak with.
- Contact the NCC: If your issue is not satisfactorily resolved by your Service Provider, please contact the NCC immediately through any of the following Complaints channels:
- Complete a Digital Complaint Form on the Consumer Portal (www.consumer.ncc.gov.ng)
- Send a written complaint by mail to any of the NCC zonal offices, or through the Head Office in Abuja.
- Call the NCC toll-free line – 622 to lodge your complaint. Remember to have your complaint ticket number handy, as you would be required to provide it.
- Stay Informed: Regularly check the NCC's website and Consumer Portal for updates on Consumer Rights, Regulations, and any new initiatives aimed at protecting Telecom Consumers.
In today's digital age, telecommunications services affect the way we work, live and play.
As Consumers in Nigeria, it is crucial to understand your Rights and the Remedies available to you when dealing with your Telecom Service Providers. The Nigerian Communications Commission (NCC) has established Guidelines to protect Consumers and ensure fair practices in the telecom sector. This Article serves as a guide to help you navigate your Rights and Remedies in the telecommunications landscape.
Understanding Your Rights as a Telecom Consumer
As a Consumer of telecom services in Nigeria, you have several Rights that are protected by the NCC. These Rights include:
- Right to Quality Service: Consumers are entitled to receive quality services that meet the standards set by the NCC. This includes reliable network coverage, uninterrupted service, and prompt resolution of complaints. The NCC sets quality and monitors standards to ensure telecom providers meet these expectations.
- Right to be informed: Consumers have the right to be informed about the terms and conditions of services, including any changes to service plans or policies. Telecom Providers are required to notify Consumers about any changes to service plans or policies, ensuring informed decision-making.
- Right to Safety: This ensures that Telecom Consumers are protected from products and services that are hazardous to their health. The NCC mandates that all telecom services, equipment, and infrastructure must meet the approved standards.
- Right to Choose: This Right empowers Telecom Consumers to choose products/services that best meet their needs, without being pressured to do so.
- Right to timely Redress: If you experience service failures or issues, you have the Right to seek redress. This includes the Right to lodge complaints and receive timely responses from your Service Provider. The NCC ensures that Service Providers respond to complaints promptly and adequately.
- Right to Privacy: Consumers’ personal information must be protected. Telecom companies are required to ensure the confidentiality of your data and cannot disclose it without your consent, and must adhere to data protection regulations to prevent unauthorized disclosures or misuse.
- Right to Action on Disputed Charges: Telecom Consumers have the right to challenge and seek correction for any incorrect or unfair charges on their bills.
- Right to Fair Complaint Process: This ensures that Consumers have a right to get fair, inexpensive and quick redress of their complaints.
- Right to Clearly Worded Organized Bill: Telecom Consumers must have a right to transparent billing which must be clear and accurate . Service Providers must provide detailed information about charges, including any fees for services rendered. This includes itemized lists of services used, ensuring no hidden fees.
- Right to Timely Installation, Restoration and Repair of Service: Consumers have the right to timely Installation, Restoration, and Repair of Service which ensures that Telecom Consumers receive services promptly and without unnecessary delays.
- Right to be Heard: Telecom Consumers must be given the opportunity to express their concerns, complaints or feedback and have them acknowledged and considered.
- Right To Timely and Responsive Customer Service: This Right ensures that Telecom Consumers receive prompt, helpful, and respectful assistance whenever they reach out to their service Providers.
Understanding your Rights as a telecom consumer in Nigeria is essential for ensuring that you receive the quality service you deserve. The Nigerian Communications Commission is committed to protecting Consumers and providing avenues for redress.
By being informed and proactive, you can navigate the telecom landscape with confidence and hold Service Providers accountable for their obligations.
Visit www.consumer.ncc.gov.ng for more information.
Have you ever tried to buy airtime, data, or subscriptions, and although the money left your account, the service didn’t arrive? Failed payments can happen, but knowing why and what to do can save you stress.
Why Do Payments Fail?
- Poor or unstable internet connection
Helping Subscribers Make Smart, Informed Choices
With a variety of Telecom Plans available today, choosing the right one can be confusing—but it doesn’t have to be. Whether you use your phone for calls, data, or both, selecting a Plan that matches your lifestyle and budget is key to getting the best value.
