Have you ever tried to buy airtime, data, or subscriptions, and although the money left your account, the service didn’t arrive? Failed payments can happen, but knowing why and what to do can save you stress.
Why Do Payments Fail?
- Poor or unstable internet connection
- Incorrect account or phone details
- Not enough funds in your account
- Expired or blocked ATM cards
- Glitches in the bank or service provider’s system
What Should You Do?
- Check your Bank alerts or account to confirm if you were actually
- Report the issue to your Bank as they are primarily responsible for resolving it.
- Contact your Service Provider with the transaction
- Keep all receipts, SMS, or screenshots as
- Follow up regularly with your Bank until it’s
How to Avoid It
- Use a stable internet
- Double-check your details before
- Keep banking Apps
- Ensure you have enough
If Still Unresolved
Escalate the complaint to the Nigerian Communications Commission (NCC) via the Consumer Portal at consumer.ncc.gov.ng, providing all transaction details.