• You Have The Right To

    Choose
  • You Have The Right To

    Correct Billing
  • You Have The Right To

    Good Consumer Education
  • You Have The Right To

    Be Heard
  • You Have The Right To

    Be Informed
  • You Have The Right To

    Good Quality of Service
  • You Have The Right To

    Seek Redress
  • You Have The Right To

    Safety
  • You Have The Right To

    Transparent Agreements

Latest Information

Monday, June 07, 2021
The Consumer Protection & Advocacy Unit is saddled with the responsibility of managing consumer complaints by providing access to dissatisfied telecom consumers across the country. These complaints are received via the NCC Contact Centers, NCC Consumer Portal, NCC Facebook and Twitter accounts and Written Complaints sent to CAB. During the period under review, a total of a total of (11,327) complaints were received via the NCC Contact Centers while (1,059) complaints were received by the Unit...
Friday, June 04, 2021
Cyberbullying is the use of electronic communication to bully a person, typically by sending messages of an intimidating or threatening nature. Adult and children are often bullied online. Children may be reluctant to admit to being the victims of cyberbullying. The ten types of Cyberbullying: In today’s cyber world we need to stand up against cyberbullying and educate our children about this menace. How best do we prevent cyberbullying to our vulnerable children? It is also very important to...
Monday, March 22, 2021
Nations are presently grappling with the impact of COVID-19, including the fact that young people are compelled to spend more time at home which implies more screen time (offline and online). The impact of COVID-19 pandemic has brought to bear a shift in the norms,putting more activities, including education of children, online. This has leapfrogged Nigerian children into the future. Online activities have acquired new meaning and become the reality of Nigerian parents and children. Screen...

Nigerian Communications Commission

The Nigerian Communications Commission is the independent National Regulatory Authority for the telecommunications industry in Nigeria. The Commission is responsible for creating an enabling environment for competition among operators in the industry as well as ensuring the provision of qualitative and efficient telecommunications services throughout the country.

The CAB

The Consumer Affairs Bureau is one of the key departments of the Nigerian Communications Commission. It was created in September 2001 by the Commission and affirmed by the provisions in Chapter VII of Nigerian Communications Act (NCA 2003), in particular, Part I of the chapter which deals with Consumer Protection and Quality of Service.

HAVE YOU RECEIVED AN INTERNATIONAL CALL FROM A LOCAL NUMBER RECENTLY? HELP THE NCC FIGHT THIS MENACE BY SENDING A MESSAGE TO WITH THE NUMBER WITH WHICH YOU WERE CALLED, AND THE DATE /TIME YOU RECEIVED THE CALL. THANK YOU.
LEARN ABOUT CONSUMER ISSUES, FILE A COMPLAINT OR CHECK YOUR COMPLAINT STATUS. BY FILING A CONSUMER COMPLAINT WITH THE NCC, YOU CONTRIBUTE TO FEDERAL ENFORCEMENT AND CONSUMER PROTECTION EFFORTS ON A NATIONAL SCALE.