The Consumer Protection & Advocacy Unit is saddled with the responsibility of managing consumer complaints by providing access to dissatisfied telecom consumers across the country. These complaints are received via the NCC Contact Centers, NCC Consumer Portal, NCC Facebook and Twitter accounts and Written Complaints sent to CAB. During the period under review, a total of a total of (11,327) complaints were received via the NCC Contact Centers while (1,059) complaints were received by the Unit...

Cyberbullying is the use of electronic communication to bully a person, typically by sending messages of an intimidating or threatening nature. Adult and children are often bullied online. Children may be reluctant to admit to being the victims of cyberbullying. The ten types of Cyberbullying: In today’s cyber world we need to stand up against cyberbullying and educate our children about this menace. How best do we prevent cyberbullying to our vulnerable children? It is also very important to...

Nations are presently grappling with the impact of COVID-19, including the fact that young people are compelled to spend more time at home which implies more screen time (offline and online). The impact of COVID-19 pandemic has brought to bear a shift in the norms,putting more activities, including education of children, online. This has leapfrogged Nigerian children into the future. Online activities have acquired new meaning and become the reality of Nigerian parents and children. Screen...