• You Have The Right To

    You Have The Right To

    Choose
  • You Have The Right To

    You Have The Right To

    Correct Billing
  • You Have The Right To

    You Have The Right To

    Good Consumer Education
  • You Have The Right To

    You Have The Right To

    Be Heard
  • You Have The Right To

    You Have The Right To

    Be Informed
  • You Have The Right To

    You Have The Right To

    Good Quality of Service
  • You Have The Right To

    You Have The Right To

    Seek Redress
  • You Have The Right To

    You Have The Right To

    Safety
  • You Have The Right To

    You Have The Right To

    Transparent Agreements

Latest Information

Alert! QR Code Attacks Could be Used to Hijack Accounts

Friday, May 13, 2022
QR code, an abbreviation for Quick Response code was invented in Japan in the 1990's for use in the automobile industry to aid production but have since spread to other areas of commerce. QR Code is used by multiple web applications to authenticate users based on a technology known as QR Login (QRL). Users only need to scan the QR codes displayed on the web applications to log in, instead of
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Upgrade Your SIM for Better Quality of Service

Monday, May 09, 2022
A consumer’s Quality of Experience sometimes goes beyond the Quality of Service (QoS) offered by telecom operators as a lot can depend on some minor changes and an upgrade of the Subscriber Identity Module (SIM) card. It is therefore important that consumers who are complaining about QoS check their phones to ensure that they are optimally set to enjoy the current generation of mobile services in their service areas – 3G and 4G services. The following are some of the steps a subscriber can take
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Facts on Mobile Number Portability (MNP)

Monday, May 09, 2022
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Nigerian Communications Commission

The Nigerian Communications Commission is the independent National Regulatory Authority for the telecommunications industry in Nigeria. The Commission is responsible for creating an enabling environment for competition among operators in the industry as well as ensuring the provision of qualitative and efficient telecommunications services throughout the country.

The CAB

The Consumer Affairs Bureau is one of the key departments of the Nigerian Communications Commission. It was created in September 2001 by the Commission and affirmed by the provisions in Chapter VII of Nigerian Communications Act (NCA 2003), in particular, Part I of the chapter which deals with Consumer Protection and Quality of Service.

HAVE YOU RECEIVED AN INTERNATIONAL CALL FROM A LOCAL NUMBER RECENTLY? HELP THE NCC FIGHT THIS MENACE BY SENDING A MESSAGE TO WITH THE NUMBER WITH WHICH YOU WERE CALLED, AND THE DATE /TIME YOU RECEIVED THE CALL. THANK YOU.
LEARN ABOUT CONSUMER ISSUES, FILE A COMPLAINT OR CHECK YOUR COMPLAINT STATUS. BY FILING A CONSUMER COMPLAINT WITH THE NCC, YOU CONTRIBUTE TO FEDERAL ENFORCEMENT AND CONSUMER PROTECTION EFFORTS ON A NATIONAL SCALE.