• You Have The Right To

    You Have The Right To

    Choose
  • You Have The Right To

    You Have The Right To

    Correct Billing
  • You Have The Right To

    You Have The Right To

    Good Consumer Education
  • You Have The Right To

    You Have The Right To

    Be Heard
  • You Have The Right To

    You Have The Right To

    Be Informed
  • You Have The Right To

    You Have The Right To

    Good Quality of Service
  • You Have The Right To

    You Have The Right To

    Seek Redress
  • You Have The Right To

    You Have The Right To

    Safety
  • You Have The Right To

    You Have The Right To

    Transparent Agreements

Latest Information

Quality of Service (Q0S): Ensuring a Smooth Digital Experience for Consumers

Wednesday, June 18, 2025

qos cons

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What to Do When Your Bank Payment Fail

Wednesday, June 18, 2025

Have you ever tried to buy airtime, data, or subscriptions, and although the money left your account, the service didn’t arrive? Failed payments can happen, but knowing why and what to do can save you stress.

Why Do Payments Fail?

  • Poor or unstable
...
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Choosing the Right Telecom Plan

Wednesday, June 18, 2025

Helping Subscribers Make Smart, Informed Choices

 With a variety of Telecom Plans available today, choosing the right one can be confusing—but it doesn’t have to be.  Whether you use your phone for calls, data, or both, selecting a Plan that matches your lifestyle and budget

...
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Data Management and Optimization: Keeping your Mobile data in Check

Friday, May 30, 2025

data_mang.jpeg

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More Information

Nigerian Communications Commission

The Nigerian Communications Commission is the independent National Regulatory Authority for the telecommunications industry in Nigeria. The Commission is responsible for creating an enabling environment for competition among operators in the industry as well as ensuring the provision of qualitative and efficient telecommunications services throughout the country.

The CAB

The Consumer Affairs Bureau is one of the key departments of the Nigerian Communications Commission. It was created in September 2001 by the Commission and affirmed by the provisions in Chapter VII of Nigerian Communications Act (NCA 2003), in particular, Part I of the chapter which deals with Consumer Protection and Quality of Service.

Learn about Consumer Issues, File a Complaint or Check Your Complaint Status.

By Filing a Consumer Complaint with the NCC, You Contribute to Federal Enforcement and Consumer Protection Efforts on a National Scale.

HAVE YOU RECEIVED AN INTERNATIONAL CALL FROM A LOCAL NUMBER RECENTLY?

Help the NCC Fight This Menace by Sending a Message To  With the Number with Which You Were Called, the Date and Time You Received the Call. Thank You!