The Telecom Consumer Assistance Resolution and Enquiries (TELCARE) desk operates during the hours of 9 am to 5 pm from Monday to Saturday, excluding Sundays and public holidays. Introduced on March 15, 2023, the TELCARE helpdesk is conveniently located at the arrival hall (public concourse C) of the domestic wing of the Nnamdi Azikiwe International Airport, Abuja (NAIA).
This strategic location caters to telecom consumers within the vicinity of the airport and those flying into Abuja from various destinations nationwide, providing them access to vital information and assistance ensuring that no one exploits their rights.
Pictorial view of the Telcare helpdesk
The TELCARE services encompass a range of consumer-centric initiatives, including consumer information and education, telecom consumer assistance, resolution of consumer complaints, and acts as a channel for consumers to seek assistance on various telecom concerns. The primary objective is to ensure that consumers receive satisfactory solutions to their concerns while empowering them with the knowledge and resources necessary to navigate the telecom landscape effectively.
Moreover, the TELCARE helpdesk serves as a crucial mechanism for the Nigerian Communications Commission (NCC) to gather feedback from consumers and be better informed to advocate for their interests. By filtering and analyzing consumer feedback, the Commission can address systemic issues, create awareness about its activities, and implement policies that prioritize consumer welfare.
In summary, the TELCARE desk embodies the NCC's avowed commitment to consumer protection and empowerment in the telecom industry. By providing accessible assistance, resolving enquiries, and advocating for consumer rights, the TELCARE initiative ensures that telecom consumers are informed, educated, and protected in their interactions with service providers