The NCC serves as a mediator between the Consumers and the Service Providers, by ensuring that complaints are addressed and resolved in a timely and cautious manner.
The key benefits of the NCC 622 toll-free line is that consumers can reach out to the NCC during the operational hours mentioned above, making it convenient for those with busy schedules or urgent issues. Additionally, Consumers can voice their concerns without incurring costs. This is particularly important for individuals who may already be burdened by the expenses of their telecom services.
The NCC 622 toll-free line also ensures transparency and accountability in the complaint resolution process. When a complaint is escalated to the NCC, the service provider is notified and given a specific timeframe to resolve the issue. This ensures that complaints are not left unresolved or ignored by the Service Providers. The NCC closely monitors the progress of each complaint, ensuring that the service providers adhere to the established complaints resolution guidelines.
In conclusion, the NCC 622 toll-free line is not limited to a single language. It caters to the diverse linguistic needs of the Nigerian population by allowing consumers to communicate in their preferred language; English, Pidgin, Yoruba, Hausa and Igbo. This inclusivity ensures that every consumer, regardless of their language proficiency, can effectively communicate their complaints and concerns.