Mobile Number Portability is a service that allows telecom consumers switch from one Service Provider to another without changing their phone number. This means you can enjoy better service, cheaper plans, or improved customer care while keeping the same number your contacts already know.
Why Should You Switch Networks?
- Better Call or Data Quality
- Cheaper plans or Promotional Offers
- Improved Customer Service from your current Service Provider
How Does MNP Work? - Visit the new Service Provider where you want to move your number.
- Request to port your number and fill out a porting form.
- Provide a valid ID to confirm your identity.
- Receive a new SIM card from the New Provider but keep using your old number.
Wait 24 to 48 hours for the porting process to complete.
Important Things to Remember
- Consumers should ensure they use up airtime/ data on their SIM cards before porting to another network, as it cannot be transferred.
- Clear any outstanding bills with your current Provider before requesting to Port
- Your line may be temporarily inactive for a few hours during the porting process
- You can only port your number once every 90 days, so choose carefully.
- Porting is free — you should not be charged extra fees.
- To check porting status or initiate a request, you can also send a text message with the word "PORT" to 3232 (the official short code).
- You will receive a confirmation SMS for the porting process; follow any further instructions promptly.
Extra Tips for a Smooth Switch
- Back up your contacts, messages, and important data before changing SIM cards.
- Make sure your device is compatible with the new network (especially for 4G or 5G services).
- Once the switch is complete, keep your new SIM active to avoid any delays or cancellations.
Mobile Number Portability gives you the freedom to choose the best network experience without the hassle of changing your number. Take advantage of this to enjoy better service!