Who We Are
The Consumer Affairs Bureau is one of the key departments of the Nigerian Communications Commission. It was created in September 2001 by the Commission through the provision of Chapter VII of Nigerian Communications Act (NCA 2003), in particular, Part I of the chapter which deals with Consumer Protection and Quality of Service.
The Motto of the Bureau is “ Take advantage of us, so that no one takes advantage of you”
To ensure that all consumers of Telecommunications services in Nigeria are well informed and satisfied
To ensure the protection of the rights, privileges and interests of telecommunications consumers, including the physically challenged groups through adequate information dissemination programmes; as well as effective policies and strategies that promote effective telecoms service delivery.
(The PIE Mandate)
To Protect the consumer against unfair practices in the Industry
To Inform the consumer through multi-channel means of communication and advocacy
To Empower the consumer by educating on rights and obligations