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A telecoms consumer is a person who subscribes to the services of telecoms service providers.
What are the Consumer Expectations?
Access to robust  Services
Acceptable Quality of Service (QoS)
Affordability of service
Availability of service
Transparent tariff regime
Redress when wronged
Compensation when wrongfully billed/ loss of service

What are the Individual Consumer Rights?

The right to be:
Protected
Informed
Educated
Heard

Others are right to:
Choose
Good quality of service
RedressSafety
Transparent Service Level Agreement
Accurate  billing

Consumer Challenges

Unsolicited text messages
Deceitful promotions (misleading advertisement)
Obnoxious lottery activities
Inaccessibility to customer care help lines (IVR)
Limited spread of customer care centers
Ignorance of packages/services/ products
Poor information on products and services by Service Providers
Billing / metering

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