A telecoms consumer is a person who subscribes to the services of telecoms service providers.
What are the Consumer Expectations?
Access to robust Services
Acceptable Quality of Service (QoS)
Affordability of service
Availability of service
Transparent tariff regime
Redress when wronged
Compensation when wrongfully billed/ loss of service
What are the Individual Consumer Rights?
The right to be:
Others are right to:
Good quality of service
Transparent Service Level Agreement
Unsolicited text messages
Deceitful promotions (misleading advertisement)
Obnoxious lottery activities
Inaccessibility to customer care help lines (IVR)
Limited spread of customer care centers
Ignorance of packages/services/ products
Poor information on products and services by Service Providers
Billing / metering