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The Consumer Code of Practice Regulations 2007, was made pursuant to Part I of Chapter VII of the Nigerian Communications Act 2003, to provide a further definition of the procedures and substantive requirements for developing consumer codes to govern the provision of services by licensed telecommunications operators in Nigeria and related customer practices.

These Regulations apply to all licensees and any other providers of communications services in Nigeria and provides the minimum set of requirements and standards for the provision of telecommunications services by all Service Providers.

  1. NIGERIAN COMMUNICATIONS ACT (2003 No. 19)
  2. CONSUMER CODE OF PRACTICE REGULATIONS 2007 ARRANGEMENT OF REGULATIONS

 

The following are the regulations issued by the Commission;

Regulations on the Registration of Telecoms Subscribers Download
Frequency Pricing Regulations Download
Frequency Pricing Regulations (Amended) Download
Regulations for Type Approval Download
Regulations on Numbering Download
Regulations for Telecommunications Networks Interconnection Download
Regulations for Competition Practices Download
Regulations on Universal Access and Universal Service Download
Consumer Code of Practice Regulations Download
Regulations on Enforcement Processes Download
Regulations on Quality of Service
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