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Industry Complaint Procedures

Industry complaints are those made by one Licensee against another for an alleged breach of a consumer code. Industry complaints will also include complaints by a group representing consumer interests against a Licensee.

All Industry complaints will be lodged directly with the Nigerian Communications Commission. Where an Industry complaint is lodged with a Licensee, without evidence that the complaint has been lodged with the Commission as well, the Licensee shall forward a copy of the complaint to the Commission without delay, and will notify the complainant that all further contact regarding the complaint should be with the Commission and not the Licensee.

Alternatively, industry complainants may write to the Commission Headquarters; via the following address:

The Executive Vice Chairman

Nigerian Communications Commission,
Plot 423 Aguiyi Ironsi Street,
Maitama, Abuja,
Federal Capital Territory.
TEL:   +234 9 4617000
FAX:  +234 9 4617514

Attention: Director, Legal & Regulatory Services

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