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Consumer Enlightenment Programmes

A number of interactive and all-inclusive consumer information and education programmes have been institutionalized by the Nigerian Communications Commission. They are as follows:

  • Telecom Consumer Parliament (TCP): The first edition of this programme was held in August 2003; various editions had since been held till date. TCP is an interactive platform for Consumers and Service Providers aimed at providing solutions to consumer complaints and concerns. The forum educates and informs stakeholders on rights, benefits and obligations. An important aspect of the TCP is the Panel discussion session which is used to address burning topical industry issues through vibrant discussions by carefully selected panel members drawn from Service Providers, Regulators, Intellectuals, etc. The programme is held on a monthly basis at State capitals across the six geo-political zones of the country.
  • Consumer Outreach Programme (COP): The first edition of this programmed was held in March 2002; various editions had been held till date. The COP was initiated by the Commission as a platform to bring Consumers and Service Providers together with the aim of resolving consumer complaints. The programme holds bi-monthly at semi-urban areas across the six geo-political zones of the country.
  • Consumer Town Hall Meetings (CTM): This programme was launched on the 2nd of November, 2009. The CTM is third tier Consumer Outreach Programme of the Commission targeted at the education, enlightenment and empowerment of rural Telecom Consumers. It is being organized by the Consumer Advocacy Groups (CAGs) at the rural communities across the six geo-political zones of the Country.

In each of these programmes, Operating Companies, Consumer Rights Groups, the industry Regulator (NCC) and consumers meet to share information, file and resolve complaints and suggest what would best meet the aspirations and choices of the consumers.

Often times, useful feedback is given to operators which enable them fine tune their processes and improve service delivery, whilst suggested regulatory initiatives form part of the issues that require Regulatory Intervention which assist the NCC in the development of policies, guidelines and strategies for effective service delivery. Please click the links above for information on where and when next these forums would be holding, or visit the Events page for information on same.

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