Complaints from consumers are given high priority in NCC through various means:
Calls to our Toll free line 0800-CALLNCC (0800-2255-622)
Dispute Resolutions between the Operators and the consumer.
Consumer satisfaction is key to sustainable telecommunications industry.Effective monitoring and enforcement are essential in meeting telecoms consumers’ expectations.
With the toll free lines, web portal, face book, twitter, email, text messages, and consumer watch magazine, an unsatisfied consumer can reach the Commission to escalate complaints for poor services and experiences. NCC MUST ACT.