Keywords
- CAB – Consumer Affairs Bureau
- DCA – Director, Consumer Affairs Bureau
- CPDM – Consumer Policy Development and Monitoring Unit
- IR- Information and Reference Unit
- CP&A – Consumer Protection and Advocacy Unit
- PM – Principal Manager
- SM – Senior Manager
- M- Manager
- DM – Deputy Manager
- SO – Senior Officer
- O – Officer
- SEC – Secretary
- – Confidential Secretary
- SLS – Second Level Support
- TCP – Telecom Consumer Parliament
- COP- Consumer Outreach Programme
- CTM – Consumer Town-hall Meeting
- NCSS – Nationwide Consumer Satisfaction Survey
- PROMO – Promotions and Advert
- ICCP – Individual Consumer Code of Practice
- CCM – Customer Care Monitoring