The Industry Consumer Advisory Forum (ICAF) was established by the Commission, in line with Chapter VII, Part I, Section 106, sub-section 1 of the NCA 2003.  ICAF is purposed to enable a non-discriminatory service delivery and an acceptable quality of experience by consumers of ICT products and services.

ICAF was officially inaugurated at the NCC Headquarters on the 10th of February 2009.