INTRODUCTION

Consumers of telecommunication services who are dissatisfied with services rendered to them by any of the Service Providers have a right to seek redress. A dissatisfied Consumer should first contact the Service Provider whose service or product he/she is dissatisfied with to lodge a complaint. The Service Provider issues a ticket number to the consumer upon lodging a complaint.

In the event that the complaint is not satisfactorily resolved by the Service Provider, the Consumer can escalate the complaint to the Commission via any of the following channels;

(1)Write a letter of complaint to the Commission.

(2) Call the NCC 622 toll free line.

(3) Visit the consumer web portal and fill a COMPLAINT FORM

Have You contacted your Service Provider and are not satisfied ?
YesNo

If yes, please fill out this form properly and click the submit button.
If no, please contact the serviceprovider before contacting the NCC, to shorten the process of your complaint.

Date of first Complaint to the Service Provider YYYY-MM-DD format (e.g. 2013-04-08)

Complaint Ticket Number

Service Provider

Type of Complaint
BillingCall Center/Customer CareCall Set-UpFaulty TerminalHealth IssuesInternet ServicePromotionsRecharge CardSMS/MMSSIMValue-Added-Services (VAS)3G ServicesCLIP/CLIRMobile Number PortabilityOther

Your Name (required)

Type of Complaint

Your Email (required)

Subject

Complaint Details

What would you like NCC to do?
Investigate and resolve the issueProvide me with informationEducate me on my right as a consumer