Consumers of telecommunication services who are dissatisfied with services rendered to them by any of the Service Providers have a right to seek redress. A dissatisfied Consumer should first contact the Service Provider whose service or product he/she is dissatisfied with to lodge a complaint. The Service Provider issues a ticket number to the consumer upon lodging a complaint.
In the event that the complaint is not satisfactorily resolved by the Service Provider, the Consumer can escalate the complaint to the Commission via any of the following channels;
(1)Write a letter of complaint to the Commission.
(2) Call the NCC 622 toll free line.
(3) Visit the consumer web portal and fill a COMPLAINT FORM