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The Commission has published consumer information and education flyers, hand bills, fact sheets, brochures, consumer alerts, etc. to empower consumers. There is a plan to translate every consumer educational material of the Commission into the three major Nigerian languages, namely Hausa, Igbo and Yoruba to reach as many consumers as possible in the language they best understand.

See below for a listing of Fact Sheets by the NCC.

S/N Fact Sheet Excerpt
1. Obligations Of Service Providers To Consumers Of Telecoms Services In addition to universal Consumer Bill of Rights, telecoms companies operating in Nigeria are obliged under the Consumer Code of Practice Regulations, 2007 to do the following for their subscribers and or consumers … View/Download
2. The Role of NCC in Consumer Protection Nigerian Communications commission (NCC) is responsible for creating an enabling environment for competition among operators in the industry, as well as ensuring the provision of qualitative and efficient telecommunications services. One of NCC core objectives is to protect the rights of telecom

consumers in Nigeria.

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3. Number Portability Number portability is a feature that enables telecommunication networks to provide users with the ability to migrate from one service provider to another without changing their telephone number … View/Download
4. Safety Tips For Using Your Mobile While Driving Driving and talking on the phone at the same time could be really dangerous, as a matter of fact it could lead to loss of life. Below are some safety tips for road users who want to make or receive calls on the road … View/Download
5. Procedures for Lodging a Consumer Complaint Consumers of telecom services- who are dissatisfied with services rendered to them by any of the operators have a right to redress the situation through formal lodging of complaints to the NCC.Please read carefully the procedures, which are outlined hereunder in form of frequently asked questions and answers. … View/Download
6. Consumer Affairs Bureau The Consumer Affairs Bureau (CAB) of the Nigerian Communications commission (NCC) was established in September 2001, to INFORM, EDUCATE and PROTECT (the PIE mandate) all the consumers of telecommunications services in Nigeria. The CAB is the interface between the Consumers and the Commission… View/Download
7. What you need to know about SIM REGISTRATION Subscriber Identity Module (SIM) card registration is the process of capturing information on telephone subscribers… View/Download
8. Consumer Bill of Rights The Constitution of the Federal Republic of Nigeria expressly provides for a number of rights, which are recognised as inalienable to every citizen of the country. The Nigerian Communications Commission (NCC), the federal body responsible for regulating your telecom service, offers you this guide (Basic Rights of Consumer) to help you understand your rights as a stakeholder in the Telecommunication industry… View/Download
9. Phone Etiquette A telephonic conversation is all about communicating in the right way, as it is different from a face-to-face conversation, which makes understanding the other perason pretty easy for you. Observing telephone manners is important especially if it is an official call that you are making or receiving. Being able to speak on the phone with good manners and poise is just as important as communicating face to face… View/Download
10. Security Tips for Consumers The open and global nature of the Internet has made life easier and less private. Internet security is important to protect our privacy, protect us from fraud and identity theft. Internet security protects personal information from attacks, theft and misuse, thereby ensuring privacy safeguard. View/Download
11. Guidelines on SIM replacement These Guidelines are principally intended to prescribe a standard procedure for SIM Replacement to be used by Network Service Providers. View/Download
12. Electromagnetic Fields and Public Health: English Mobile phone use is ubiquitous with an estimated 6.9 billion subscriptions globally. The electromagnetic fields produced by mobile phones are classified by the International Agency for

Research on Cancer as possibly carcinogenic to humans.

Studies are ongoing to more fully assess potential long-term effects of mobile phone use. WHO will conduct a formal risk assessment of all studied health outcomes from radio-frequency field’s exposure by 2016.

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13. Electromagnetic Fields and Public Health: Hausa Hukumar Kula Da Kamfanonin Sadarwa Ta Kasa View/Download
14. Electromagnetic Fields and Public Health: Igbo Ụlọọrụ Na-Ahụ Maka Nkwukọrịta Okwu Na NaịjirịaNsogbu Ahuike Ohaneze Nke Ekwenti N’ebute View/Download
15. Electromagnetic Fields and Public Health: Yoruba Ile Ise Ti O Nsakoso Ibaraenisoro Lorileede Naijiria TiMu Daniloju Wipe Ero Iba’ra Eni Soro Alagbekaa Ko Lee

Fa Arun Jejere Fun Eniyan

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