The Commission has published consumer information and education flyers, hand bills, fact sheets, brochures, consumer alerts, etc. to empower consumers. There is a plan to translate every consumer educational material of the Commission into the three major Nigerian languages, namely Hausa, Igbo and Yoruba to reach as many consumers as possible in the language they best understand.

See below for a listing of Fact Sheets by the NCC.

S/N Fact Sheet Excerpt
1. In addition to universal Consumer Bill of Rights, telecoms companies operating in Nigeria are obliged under the Consumer Code of Practice Regulations, 2007 to do the following for their subscribers and or consumers …

 

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2. Number portability is a feature that enables telecommunication networks to provide users with the ability to migrate from one service provider to another without changing their telephone number … View/Download
3.

Safety Tips For Using Your Mobile While Driving

Driving and talking on the phone at the same time could be really dangerous, as a matter of fact it could lead to loss of life. Below are some safety tips for road users who want to make or receive calls on the road … View/Download
4.

Procedures for Lodging a Consumer Complaint

Consumers of telecom services- who are dissatisfied with services rendered to them by any of the operators have a right to redress the situation through formal lodging of complaints to the NCC.Please read carefully the procedures, which are outlined hereunder in form of frequently asked questions and answers. … View/Download
5.

Consumer Affairs Bureau

The Consumer Affairs Bureau (CAB) of the Nigerian Communications commission (NCC) was established in September 2001, to INFORM, EDUCATE and PROTECT (the PIE mandate) all the consumers of telecommunications services in Nigeria. The CAB is the interface between the Consumers and the Commission… View/Download
6.

What you need to know about SIM REGISTRATION

Subscriber Identity Module (SIM) card registration is the process of capturing information on telephone subscribers… View/Download
7.

Consumer Bill of Rights

The Constitution of the Federal Republic of Nigeria expressly provides for a number of rights, which are recognised as inalienable to every citizen of the country. The Nigerian Communications Commission (NCC), the federal body responsible for regulating your telecom service, offers you this guide (Basic Rights of Consumer) to help you understand your rights as a stakeholder in the Telecommunication industry… View/Download
8.

Phone Etiquette

A telephonic conversation is all about communicating in the right way, as it is different from a face-to-face conversation, which makes understanding the other perason pretty easy for you. Observing telephone manners is important especially if it is an official call that you are making or receiving. Being able to speak on the phone with good manners and poise is just as important as communicating face to face… View/Download
9.

Security Tips for Consumers

The open and global nature of the Internet has made life easier and less private. Internet security is important to protect our privacy, protect us from fraud and identity theft. Internet security protects personal information from attacks, theft and misuse, thereby ensuring privacy safeguard. View/Download
10.

Guidelines on SIM replacement

These Guidelines are principally intended to prescribe a standard procedure for SIM Replacement to be used by Network Service Providers. View/Download