Screen Shot 2016-07-21 at 2.00.54 PMKEYWORDS

  • CAB – Consumer Affairs Bureau
  • DCA – Director, Consumer Affairs Bureau
  • CPDM – Consumer Policy Development and Monitoring Unit
  • IR- Information and Reference Unit
  • CP&A – Consumer Protection and Advocacy Unit
  • PM – Principal Manager
  • SM – Senior Manager
  • M- Manager
  • DM – Deputy Manager
  • SO – Senior Officer
  • O – Officer
  • SEC – Secretary
  • – Confidential Secretary
  • SLS – Second Level Support
  • TCP – Telecom Consumer Parliament
  • COP- Consumer Outreach Programme
  • CTM – Consumer Town-hall Meeting
  • NCSS – Nationwide Consumer Satisfaction Survey
  • PROMO – Promotions and Advert
  • ICCP – Individual Consumer Code of Practice
  • CCM – Customer Care Monitoring