|1||What are the categories of license you offer?||There are two classes of licenses namely: Class and Individual license.|
|2||What are the requirements for getting a license||The requirement for class license are listed below:
For individual license, the requirements are:
|3||How long does it take to get a license?||For class license, once your application is complete, you get your offer immediately.
For individual license, depending on the service, it takes between 4 – 6 weeks.
|4||How can we get the list of existing licensees in a particular||Please visit our website: www.ncc.gov.ng write to request for this information to the NCC Head Office or any of its Zonal Offices.|
|5||What is NCC doing about the poor quality of service these days||NCC has directed the operators in question to stop advertisement and promotions and concentration improving the quality of service. NCC also ensures that base stations constructed and more customer care centres are to be established.|
|6||These ISP’s are just ripping us off. Is there no way to checkmate them||Please lodge a complaint with the Consumer Affairs Bureau of the Commission via email@example.com. Give details of complaint (Nature of Complaint, Service Provider, your name, phone number and address. Please visit the NCC Consumer Web Portal and download procedure for lodging complaints.
|7||Many people are operating without license. What is NCC doing to ensure that licensed operators recoup their investments||The Commission does embark on Compliance Monitoring visit and surveillance enforcement to track down illegal operators, but if you know any illegal operator please report to the Commission.|
|8||The cost of bandwidth/GSM tariff is still high, what is NCC doing to bring it down||NCC is doing everything possible to bring down the cost of bandwidth.|
|9||How do I know whether I need a frequency to deploy my service and if yes, what are the processes for applying for the frequency needed||Please liaise with the Engineering department of NCC telling them the service you intend to deploy.|
|10||I learnt 800MHz and 1900MHz frequencies are not available Please can you advise me on alternative frequencies to deploy my service|