S/No.  Questions  Answers
1 What are the categories of license you offer? There are two classes of licenses namely: Class and Individual license.
2 What are the requirements for getting a license The  requirement for class license are listed below:

  1. Obtain a bank draft of N1, 000 payable to Nigerian Communication Commission for the form. (The Commission’s name must be written in full on the draft).
  2. Fill the application and produce two more copies.
  3. Attach the following documents:
  • Certificate of Incorporation
  • Tax Clearance Certificate but if it is a new company, a tax waiver should be written and attached to the submission.
  • Certified true copy of Articles and Memorandum of Association.
  • 2 passport photographs of authorized representative.
  • Certificate of qualified technical staff.
  1. Completed application should be submitted in duplicate with all necessary document attached and spirally bounded.
  2. License fee on submission of application is N10, 000.
  3. All payments in bank draft.

For individual license, the requirements are:

  1. Obtain a bank draft of N1,000 payable to Nigerian Communications Commission for the form. (The Commission’s name must be written in full on the draft)
  2. Fill the application form and produce two more copies.
  3. Attach the following documents:
  • Certificate of Incorporation
  • Tax Clearance Certificate but if it is a new company, a tax waiver letter should be written and attached to the submission.
  • Certified true copy of Articles and Memorandum of Association.
  • 3 passport photographs of authorized representative.
  • Feasibility report proposed service applied for.
  1. Completed application should be submitted in duplicate with all necessary attached and spirally bounded.
  2. On submission, a non-refundable administrative charge is 5% of the relevant license fee would be paid.
  3. License fee on submission of application depends on the service required.
  4. All payment should be made in bank draft.
  5. For more information, visit NCC website www.ncc.gov.ng.
3 How long does it take to get a license? For class license, once your application is complete, you get your offer immediately.
For individual license, depending on the service, it takes between 4 – 6 weeks.
4 How can we get the list of existing licensees in a particular Please visit our website: www.ncc.gov.ng write to request for this information to the NCC Head Office or any of its Zonal Offices.
5 What is NCC doing about the poor quality of service these days NCC has directed the operators in question to stop advertisement and promotions and concentration improving the quality of service. NCC also ensures that base stations constructed and more customer care centres are to be established.
6 These ISP’s are just ripping us off. Is there no way to checkmate them Please lodge a complaint with the Consumer Affairs Bureau of the Commission via consuaffairs@ncc.gov.ng. Give details of complaint (Nature of Complaint, Service Provider, your name, phone number and address. Please visit the NCC Consumer Web Portal and download procedure for lodging complaints.

 

7 Many people are operating without license. What is NCC doing to ensure that licensed operators recoup their investments The Commission does embark on Compliance Monitoring visit and surveillance enforcement to track down illegal operators, but if you know any illegal operator please report to the Commission.
8 The cost of bandwidth/GSM tariff is still high, what is NCC doing to bring it down NCC is doing everything possible to bring down the cost of bandwidth.
9 How do I know whether I need a frequency to deploy my service and if yes, what are the processes for applying for the frequency needed Please liaise with the Engineering department of NCC telling them the service you intend to deploy.
10 I learnt 800MHz and 1900MHz frequencies are not available Please can you advise me on alternative frequencies to deploy my service