S/N QUESTIONS ANSWERS
1. What is a License? A license is legal document that grants Licensee the authority to engage in a telecom business or to provide a telecom Service.
2. What is a Unified License? A Unified License is an authorization that allows the licensee to provide a basket of services under a single license. For example, under a Unified License, the licensee may be allowed to provide Mobile and Fixed telephony services, National Long Distance, Gateway services under one license, it can be Regional or National Services
3. How do I file a complaint against a service provider? First, you have to file your complaint with your service provider. They are the first to respond to your complaint and try to resolve the issue/s. However, if the final outcome is unsatisfactory, you may file your complaint with NCC
4. How do I register a complaint at the Commission? You can register a complaint to the Commission through the Consumer Affairs Bureau by calling the  NCC Toll Free Line;  0800 CALL- NCC (i.e. 0800 -2255 – 622)
5. The cost of GSM tariff is still high, what is NCC doing to bring it down? The Commission has continued to license more operators. The Commission has twice reduced the interconnect rate which has a direct effect on retail tariff. Subscribers should also ensure that they “shop right” by choosing networks with comparative lower tariffs. It is also expected that competition will continue to bring down tariff as the case in most liberalized markets.
6. What is NCC doing about Cyber crime? Prevention of crime is within the purview of the law enforcement agencies; however, NCC has continued to collaborate with the relevant agencies in the fight against cyber crime.
7. Is there a list of NCC type approved handsets? If yes, where can we find or obtain the list? Visit the Commission’s website under the Technical Research & Network Integrity link. www.ncc.gov.ng
8. How can we obtain the list of existing licensees in a particular category? Please visit our web site: www.ncc.gov.ng
9.

 

What are Premium Services? These services include MMS, bulk sms Ring tones, Weather Reports, Flight information schedule, sports, entertainment et cetera. These are   usually charged at higher rate than the normal SMS rates.
10. Can we have the addresses to your Zonal Offices? Lagos Zonal Office:
9A, Bankole Oki Road
Adjacent Ikoyi Club
Off 1st Avenue, Ikoyi
Lagos
Tel:  01- : 4630643-5
E-mail: aninweke@ncc.gov.ng
lawrence@ncc.gov.ng

Port Harcourt Zonal Office:
23A, Igbodo Street, Old GRA
Behind 1st Bank
Port Harcourt, Rivers State
Tel. 084: 819860-61
E-mail : odo@ncc.gov.ng
emekao@ncc.gov.ng

Kano Zonal Office:
1, Sokoto Road
Kano
Tel. 064-947822, 064-319999
Fax 064-328855
E-mail aamshi@ncc.gov.ng

Enugu Zonal Office:
No.2 Ugwuoba Street,
Independence Layout,
Enugu
Tel. 042-251538, 042-250435
Fax 042-306688
E-mail: daukwu@ncc.gov.ng

Ibadan Zonal Office
19, Oshuntokun Avenue
Old Bodija
Ibadan, Oyo State
Tel. 02-8735290, 02-873629
E-mail :ayanbanjiojo@ncc.gov.ng

11. What happens if a subscriber fails to register his/her SIM card? The subscriber would be barred by the network operator from making calls and the SIM card would be blocked.
12. Why does the Commission only monitor quality of service for mobile service providers? What about broadband? With the increasing use of broadband services the Commission will expand the scheme to include parameters for monitoring QoS on broadband.
13. Where can I get a copy of the Nigerian Communications Act (NCA) 2003? You can download a soft copy on the NCC official website on www.ncc.gov.ng.  If you want a hardcopy, you can purchase from the Federal Government printers
14. Can a subscriber take an operator to court for failure to reimburse credit that was erroneously deducted? Yes. The operators are mandated to have a Code of Practice handbook which sets out the procedures for resolving consumer complaints.
15. I want to start selling recharge cards, what procedure do I follow to make this possible? The sale of recharge cards is authorized by the Commission for persons who have acquired the Sales & Installation (class) license. The license is issued by the Commission to qualified applicants upon the payment of N10, 000.00 fee and a N1, 000.00 administrative charge. Thereafter, the licensee can contact the operators to be registered as a dealer or sub-dealer as the case may be.
16. Is it permissible for someone to buy a pre-registered SIM card? No. It is illegal for someone to pre-register SIM cards with the intention of selling the SIM cards. Any person who does this has committed a crime
17. How do I stop unsolicited text messages from telecom
Operators?
There is mandatory opt-in and opt-out option
18. Can I register SIM cards for others? No. The provisions of the Registration of Telephone Subscribers Regulations prohibit the registration of SIM card by a proxy.  However, you can register any number of SIM cards with any Licensee but you shall be liable for activities carried out using any SIM registered with your personal information.
r19. Do I have to pay to register my SIM card? No. Registration is free
20. What do I stand to gain from Number Portability? It affords a subscriber the freedom of choice to move from Service provider to another without changing his/her Number.
21. Can a subscriber make an anonymous complaint? Yes. NCC accepts anonymous or “whistleblower” complaints. However, it will not normally investigate unless the complaint raises a serious matter and it is supported by such other complaints and if there is sufficient information in the complaint to enable the Commission conduct an investigation